![]() A similar chain of events would happen with in-person visits: having to find a nearby location, waiting in the queue, and eventually talking to someone only to find out you have to wait to meet with someone else. It might’ve involved tracking down the right number to call, waiting on hold for minutes at a time, and getting redirected through a number of departments if you didn’t reach the right rep the first time around. When you think about it, the old way of getting in touch with financial services companies was quite inefficient for the business and its customers. Here are some ways to put yours to use: Program Your Bot to Route Queries Only, instead of it being someone they know on the other end of the conversation, it’s an AI-powered bot. It’s fast, simple and convenient.Īnd what is a chatbot? It’s basically just another chat window. Mobile users are already comfortable with texting as a means of communication. That’s the beauty of financial mobile apps. But without a physical location and tellers or agents to handle these conversations, what’s your app to do? Chatbot Customer Service in Fintechīefore the digitization of banking and other financial services, consumers relied on human-to-human customer service. So, let’s spend some time today looking at why AI-powered chatbots create a huge competitive edge in the fintech space and what you can do to make the most of it. What’s more, when you use outdated customer service channels to support your users, you’re only going to create more work for your support team in the end. However, when they’re the only customer service option available for a high-tech financial solution, your users are going to have a really hard time getting the most from the app, let alone finding a good reason to stay committed to it. There’s nothing wrong with providing these options as a backup. Helpdesk forms with little to no information on when they’ll get a response back.Self-service FAQs (some of which directed users to the website in their browser).While doing so, I noticed that only a small percentage of them have a chatbot solution in place. I spent a few hours over the weekend installing and testing out mobile apps from banks, financial services companies and fintech providers. I’d suggest a revamp of their customer service strategy. But as major financial companies start to catch up by digitizing their offerings and moving to mobile, what can fintech businesses do to stay ahead of the curve? ![]() Rather than point your fintech mobile app users to a phone number, email address or contact form, why not give them a conversational assistant that can effectively handle their requests while also improving their in-app experience?įintech has caused quite a stir in the financial services industry for years.
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